FAQ

Our store caters to homeowners and renters who appreciate affordable elegance in home goods. Whether you’re looking to refresh your bathroom with our plush bath accessories, organize your closet, or entertain guests with stylish dinnerware, we offer carefully curated collections for every room in your home.

We combine quality home goods with global accessibility and thoughtful service. Our products range from functional items like bakeware and cookware to decorative pieces like accent rugs and faux plants, all offered at accessible price points with worldwide shipping options.

Our accent rugs and area rugs come in various standard sizes. For living areas, we recommend leaving 18-24 inches of bare floor around the rug’s edges. In dining rooms, choose a rug large enough that chairs remain on it when pulled out. Bath rugs should cover the high-traffic areas near your tub or shower.

Yes! Our blackout curtains are specially designed with multiple layers of light-blocking fabric to create near-total darkness. They’re perfect for bedrooms, home theaters, or shift workers who need to sleep during daylight hours.

Our cookware collection features durable materials like hard-anodized aluminum with non-stick interiors, stainless steel with aluminum cores for even heating, and ceramic options for health-conscious cooks. Each piece is selected for both performance and style.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and check out faster on future visits.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes. If you don’t see the email, please check your spam folder.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch with package tracking.
• Free Standard Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our Sacramento warehouse.

Yes! We ship globally with the exception of some Asian countries and remote areas. International delivery times may vary slightly depending on your location, but we work with reliable carriers to ensure your home goods arrive safely.

Once your order ships, you’ll receive an email with tracking information. Click the tracking number in your email to follow your package’s journey from our Sacramento headquarters to your home.

We want you to love every item you purchase. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange. Items must be in original condition with all tags attached.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. You’ll receive an email confirmation when your refund has been processed.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your card issuer for assistance. You’re also welcome to try an alternative payment method.

Our friendly customer service team is always happy to help! Email us at [email protected] for assistance with any questions about our products, your order, or delivery. We typically respond within 24 hours during business days.

Our headquarters is located at:
1443 Highland View Drive
Sacramento, US 95814
Though we don’t have a physical retail store, we’re proud to serve customers worldwide through our online store at www.homegoodsdeal.com.